WEILAN AlphaDog Privacy Policy

Last Updated: November 30, 2024

This Privacy Policy applies to the products and services provided by Nanjing WEILAN Intelligent Technology Co., Ltd. (hereinafter referred to as "we", "us", or "our") to users worldwide. We are well aware of the importance of personal information to you and will do our utmost to keep your personal information safe and secure. We are committed to maintaining your trust in us and adhering to the following principles to protect your personal information: equal rights and responsibilities, clear purpose, opt-in consent, minimum necessity, security guarantee, participation of personal information subjects, and openness and transparency. At the same time, we undertake that we will take appropriate security measures to protect your personal information in accordance with the industry-proven security standards.

Please read and understand this Privacy Policy carefully before using our products (or services). By clicking "I Agree" to this Privacy Policy online, or using or continuing to use our products or services, or submitting personal information, you agree to our collection, use, storage, entrusted processing, sharing, transfer, and disclosure of your personal information in accordance with this Privacy Policy (including its updates).

1.Collection and Use of Your Personal Information

1.1 Personal information

Personal information means any information relating to an identified or identifiable natural person that is recorded electronically or otherwise, including identifying information, biometric data, and other sensitive data. We may collect your personal information when you use our products or services or interact with us. The specific types of data collected will vary depending on the products and services you use and the content of your interactions with us. You are not obligated to provide us with your personal information. However, in some cases, if you choose not to provide your personal information, we may not be able to provide you with relevant products or services or respond to or resolve the problems you encounter.

In the process of providing you with relevant products or services, we may also collect and summarize statistical data, such as website visits, application downloads, and product sales so as to understand how users use our products and services. For the purposes of this Privacy Policy, the statistical data aforementioned is deemed as non-personal information. We do our best to separate your personal information from your non-personal information and use the two types of data separately. If your personal information is mixed with non-personal information, this information will still be treated as personal information.

We will only collect and use your personal information for the purposes specified in this Privacy Policy. The followings are examples of the personal information we may collect:

  1. 1.1.1 Information you provide to us

    You need to register an account with us to enjoy certain features or services. When you register an account with us or log in with your account to shop online, download software, or purchase services, we may ask you to provide relevant personal information, such as your name, email address, mobile phone number, order information, delivery address, and payment method.

    Some of our products allow you to communicate and share information with others. When you use our products to share content with your family and friends, you may need to create a public account profile, including a nickname and avatar. We may also collect information you provide about your family and friends, such as their names, email addresses, and phone numbers. We will take reasonable and necessary measures to ensure the security of these communications.

    To meet the requirements of certain jurisdictions for real-name account registration, Internet payments, etc., we may ask you to provide your identity certification issued by the local government or relevant card or certificate information or personal biometric information that can verify your identity.

  2. 1.1.2 Information we obtain during your use of services

    When you use our products and services, we will collect information concerning your device and how you and your device interact with our products and services, including:

    (1) Device and application information, such as the device name, device identifier, device activation time, hardware model, operating system version, application version, software identifier, and device and application settings (such as region/language/time zone/font size).

    (2) Mobile network information, such as the public land mobile network (PLMN) ID, geographical location (cell ID of the area where the device is located), and Internet protocol (IP) address.

    (3) Log information. When you use our services or view the content we provide, we will automatically collect and log some information, such as the time of access, access count, IP address, and event information (such as errors, crashes, restarts, and upgrades).

    (4) Location information. When you access certain location-based services (such as performing a search, using navigation software, or checking the weather at a location), we will collect, use, and process the approximate or exact location of your device. This information may be obtained through GPS, WLAN, or the network ID of the service provider. We will ask you to select the applications for which you want to enable location-based services. You can refuse to share your location information by disabling the corresponding permission in your device settings.

    (5) Content of video recordings. Certain series of our AlphaDogs have the video recording and photo-taking function. This function can help you view the environment in which your AlphaDog's camera is located in real time in the app and steer your AlphaDog to capture photos, record videos, and make real-time calls through the app. In addition, you can view the photos and videos taken by your AlphaDog's camera at any time in the app. Please note that these images, videos and related audio data are generally stored in the cloud , which are encrypted and secure, with your authorization.

    (6) Autonomous exploration information. Our AlphaDogs are capable of autonomous exploration, and the exploration process may involve the collection of information about the surrounding environment, people, sounds, obstacles, etc. The aforesaid information is only used to achieve and improve the biomimetic capabilities, intelligence, and interactivity of AlphaDogs, and will be strictly stored in the local storage of AlphaDogs. You can disable your AlphaDog's autonomous exploration feature through settings, which may affect the use of some features of your AlphaDog.

    (7) Content you store in the cloud. The content you upload to the cloud will be stored on the cloud servers of a professional organization bearing confidentiality obligations, allowing you to quickly access and share content across devices. No one has the right to access and read such content without your permission.

    (8) Multi-modal human-machine interaction (HMI) content. When you successfully connect to our service, you can interact and communicate, through your AlphaDog, with a third-party multi-modal artificial intelligence (AI) system in the service. We and our third-party service providers will automatically receive and record the text/voice/image/radar and other interaction information you input during the interaction with the AI system and use such information to output content to you so as to provide multi-modal HMI services. We and our third-party service providers will also use interaction information to improve the AI system's ability to understand your inputs so as to continuously improve the speed and quality of AI recognition and response and enhance the intelligence of AlphaDogs.

    (9) Multi-modal HMI history. To ensure service quality and user experience, we and our third-party service providers will record your personal interaction records, including the text/voice/image/radar and other interaction information you input, as well as the multi-modal HMI topics generated based on the above information.

  3. 1.1.3 Information from third-party sources

    To the extent permitted by local law, we may also obtain other information about you, your device, or your use of the services from legitimate public or commercial sources. For example, we obtain your information from a third party when you log in to our website through a third-party social networking site account or when your contact information is uploaded by others who use our communication services.

1.2 How we use your personal information

We will use your personal information only on a legal basis. In accordance with applicable local law, we may use your personal information based on your consent, as necessary for the performance/conclusion of a contract between you and us, for the protection of your or others' legitimate interests, for the fulfillment of legal obligations, for the legitimate interests of the enterprises, or on any other legal basis, to:

  1. (1) Register and activate our products or services that you have purchased;
  2. (2) Register an account with us so that you can enjoy a wider range of functions;
  3. (3) Deliver, activate, or verify the products and services you request, or make changes to, or provide technical support and after-sales service for, such products and services at your request;
  4. (4) Send you notifications of operating system or application updates and installations;
  5. (5) Conduct internal audits or data analysis and research, analyze the business's operational efficiency, and measure market shares so as to improve our products and services;
  6. (6) Troubleshoot errors if you choose to send us error details;
  7. (7) Synchronize and store the data you upload or download, as well as the data required for performing upload and download operations;
  8. (8) Improve our loss prevention and anti-fraud programs;
  9. (9) Comply with the requirements of applicable local laws and regulations, such as fulfilling e-commerce platform management obligations or complying with lawful government requirements; or
  10. (10)Achieve other purposes disclosed in privacy notices of products.

2.How We Use Cookies and Similar Technologies

Our websites, mobile application software, online services, emails, and advertisements may use local storage technologies such as cookies, pixel tags, and web beacons. We treat information collected through cookies and similar technologies as non-personal information. However, if IP addresses or similar identifiers are treated as personal information by local law, we will also treat such identifiers as personal information. In some cases, we may combine non-personal information collected through such technologies with other personal information we hold. We will treat the combined data as personal information for the purposes of this Privacy Policy.

2.1 Cookies

To ensure the proper functioning of our website or related apps, we will store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With cookies, the website can store data about your preferences, including:

  1. 2.1.1 Necessary cookies

    Login and verification. When you use your account to log in to the website or related apps, cookies can help you navigate from page to page without having to log in again on each page.

    Storage of your preferences and settings. With the help of cookies, the website can save settings, such as the language, font size, shopping cart, and other browsing preferences of your computer or mobile device.

  2. 2.1.2 Analytical cookies

    Statistical analysis. With the help of cookies, we can collect information about your use of our website and other applications, such as recording a single visit (using a session cookie) or multiple visits (using a persistent cookie).

  3. 2.1.3 Advertising cookies

    Interest-based advertising. We use cookies to collect information about your online activities so as to discover your interests and to send you advertisements that are most relevant to you.

    We will not use cookies for any purpose other than those specified in this Privacy Policy. You may manage or delete cookies according to your preferences. You can clear cookies saved on your computer, and most web browsers have a cookie-blocking feature. However, if you do so, you will need to change your user settings each time you visit our website.

2.2 Web beacons and pixel tags

In addition to cookies, we use other similar technologies such as web beacons and pixel tags on our website. For example, an email we send to you may contain a click-through URL that links to the content of our website.

If you click the link, we will track the click to help us understand your product or service preferences and improve customer service. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in the email, we can know whether the email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time.

3.How We Entrust Processing of, Share, Transfer, and Publicly Disclose Your Personal Information

3.1 Entrusted and joint processing

To provide you with better products or services or the product or service you have requested, we may entrust third-party service providers or work with them to analyze and process your personal information. Some of our third-party service providers may collect data generated from your use of the product through the software programs integrated in the product. Such third parties may collect your IP address, webpage access records, online customer service consultation data, operational data, problem feedback data, app statistics, HMI dialogues, question-and-answer history, and other information, and use such information for purposes such as optimizing software and products, managing and enhancing customer data, and providing customer service.

We undertake to you that when we entrust third-party service providers or work with them to process your personal information, we will:

  1. (1) Ensure that your personal information will be processed only within the scope of your authorization;
  2. (2) Evaluate the data security capabilities of such third-party service providers to ensure that they have the data security capabilities required by laws and regulations;
  3. (3) Constrain such third-party service providers to fulfill their responsibilities and obligations to ensure their compliance with applicable legal requirements; and
  4. (4) Ensure the security of your information and the effective access to and control of your information.

3.2 Sharing and transfer

In principle, we will not share or transfer your personal information to any company, organization, or individual. In the following exceptions, we will share your personal information for lawful, legitimate, and necessary purposes. Third parties who receive data from us have no right to use your personal information for purposes other than those described in this Privacy Policy.

3.2.1 Sharing or transfer for the purpose of providing you with products or services and with your prior explicit authorization or consent

You understand and agree that to provide you with better services or the service that meets your requirements, we may share or transfer your personal information to our affiliates or other third-party service providers after obtaining your explicit authorization or consent.

We undertake to you that when sharing or transferring your personal information to these aforesaid third parties, we will:

  • (1) Conduct personal information security impact assessments and take effective measures based on the assessment results to protect personal information subjects;
  • (2) Accurately record and save the sharing or transfer of your personal information, including but not limited to the date, scope, and purpose of such sharing or transfer, as well as the basic information of the data recipient; and
  • (3) Ensure the security of your information and the effective access to and control of your information, such as access, correction, deletion, and cancellation of account.

We will sign strict non-disclosure agreements with companies, organizations, and individuals with whom we share personal information, requiring them to process such personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.

Our services may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party's website. We strongly recommend that you review the privacy policy of each website you visit. We have no control over, nor will we be responsible for, the content, privacy policy, or practices of any third-party website or service.

3.2.2 Information sharing between affiliates

We may share personal information with our affiliates only for specific, explicit, and lawful purposes.

3.3 Disclosure of personal information

  1. 3.3.1 Business transactions

    If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

  2. 3.3.2 Law enforcement

    In some cases, we may be required to disclose your personal information, for example, if required to do so by law or in response to a valid request from a public authority, such as a court or government agency.

  3. 3.3.3 Other legal requirements

    We may disclose your personal information to the extent necessary to:

    • (1) Comply with legal provisions;
    • (2) Protect and defend our rights or property;
    • (3) Prevent or investigate possible misconduct in connection with the services;
    • (4) Protect the personal safety of users of the services or the public; and
    • (5) Protect against legal liability.

4.How We Protect Your Personal Information

4.1 Storage of personal information

4.1.1 Storage location

We offer products or services worldwide, which means that the servers used to process data may be located outside of your country. In such a case, we will take all reasonable measures to ensure that the data collected is processed in accordance with the requirements of this Privacy Policy and applicable laws.

We will store your personal information at a location that best serves your interests and benefits.

4.1.2 Storage period

In general, we will only retain your personal information as long as is necessary to fulfill the purposes for which it was collected or as required by applicable laws. If our products or services are no longer available, we will inform you by way of push notifications or announcements and delete or anonymize your data within a reasonable period of time.

4.2 Transfer of personal information

Your information, including personal information, is processed at our operating offices and other locations where parties involved in the processing are located. This means that such information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy and your submission of such information constitutes your consent to such transfer.

We will take all the steps reasonably necessary to ensure that your data is processed securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to another organization or country unless adequate controls, including data security and other personal information safeguards, are in place.

4.3 Security of personal information

The security of your personal information is very important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5.Your Rights

5.1 You have the right to withdraw your consent to our processing of your data at any time if required by applicable law. However, the withdrawal of the consent will not affect the legality and validity of our processing of your data based on your consent given before its withdrawal, nor will it affect the legality and validity of our processing of your data based on other appropriate and justifiable grounds.

(1) Request for access to your personal information: You have the right to access the information we hold about you. Where possible, you can access your personal information directly in the settings of your account. If you are unable to perform these operations yourself, please contact us for assistance. This also enables you to obtain a copy of the personal information we hold about you.

(2) Request for correction of personal information: You have the right to correct incomplete or inaccurate information we hold about you.

(3) Objection to the processing of your personal information: You have the right to object to the processing of your personal information where we are relying on a legitimate interest, and there is something about your particular situation that makes you want to object to processing on this ground. You also have the right to object to our use of your personal information for direct marketing purposes.

(4) Request for deletion of your personal information: You have the right to require us to delete or remove your personal information when there is no good reason for us to continue processing it.

(5) Request for deletion of your personal account: You can delete your registered account at any time. After you delete your account, we will cease providing you with products or services. Unless otherwise provided by laws and regulations, we will delete your personal information at your request.

(6) Request for transfer of your personal information: We will provide your personal information in a structured, commonly used, and machine-readable format to you or a third party designated by you. Please note that this right only applies to the automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.

(7) Withdrawal of your consent: You have the right to withdraw your consent to the use of your personal information. If you withdraw your consent, we may not be able to provide you with certain particular features of our services.

For security purposes, you may need to provide a written request or otherwise prove your identity. We may ask you to prove your identity before processing your request. We will respond to your request within 30 days.

For your reasonable request, we do not charge fees in principle. However, for repeated requests that exceed reasonable limits, we will charge a certain cost according to the situation. We may reject requests that are unnecessarily repetitive, require excessive technical means (e.g., the development of new systems or fundamental changes to existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical. In addition, you understand that due to security considerations, applicable legal and regulatory requirements, or technical limitations, we may not be able to respond to some of your requests, such as under the following circumstances:

  1. (1) The request is related to the personal information controller's fulfillment of the obligations prescribed by laws and regulations.
  2. (2) The request is directly related to national security or national defense security.
  3. (3) The request is directly related to public security, public health security, or material public interests.
  4. (4) The request is directly related to criminal investigation, prosecution, trial, enforcement of judgments, etc.
  5. (5) The personal information controller has sufficient evidence that you have subjective malice or abuse of rights.
  6. (6) The request is for protecting the life, property, or other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain their consent.
  7. (7) Responding to your request will cause serious damage to your legitimate rights and interests or those of any other individual or organization.
  8. (8) The request involves a trade secret.

6.General Data Protection Regulation (GDPR) Privacy Policy

6.1 Legal bases for processing personal information under GDPR

  1. (1) Consent: You have given consent to the use of your personal information for one or more specific purposes.
  2. (2) Performance of a contract: Provision of personal information is necessary for the performance of an agreement between you and us and/or of any pre-contractual obligations.
  3. (3) Legal obligations: Processing personal information is necessary for our fulfillment of legal obligations.
  4. (4) Vital interests: Processing personal information is necessary in order to protect your vital interests or those of other natural persons.
  5. (5) Public interest: Processing personal information is related to a task that is carried out in the public interest or in the exercise of official authority vested in us.
  6. (6) Legitimate interests: Processing personal information is necessary for the legitimate interests pursued by us.

6.2 Your rights under the GDPR

In accordance with this Privacy Policy and the GDPR, you have the following rights:

  1. (1) Request for access to your personal data: You have the right to access, update, or delete the information we hold about you. Where possible, you can access, update, or request deletion of your personal data directly in the settings of your account. If you are unable to perform these operations yourself, please contact us for assistance. This also enables you to obtain a copy of the personal data concerning you we hold.
  2. (2) Request for correction of personal data: You have the right to correct incomplete or inaccurate information we hold about you.
  3. (3) Objection to the processing of your personal data: You have the right to object to the processing of your personal information where we are relying on a legitimate interest, and there is something about your particular situation that makes you want to object to processing on this ground. You also have the right to object to our use of your personal information for direct marketing purposes.
  4. (4) Request for erasure of your personal data: You have the right to require us to delete or remove your personal information when there is no good reason for us to continue processing it.
  5. (5) Request for transfer of your personal data: We will provide your personal information in a structured, commonly used, and machine-readable format to you or a third party designated by you. Please note that this right only applies to the automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.
  6. (6) Withdrawal of your consent: You have the right to withdraw your consent to the use of your personal information. If you withdraw your consent, we may not be able to provide you with certain particular features of our services.

You can contact us via [support@weilan.com] to exercise the right to access, correct, erase, or object to the processing of your personal data. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will do our best to respond as soon as possible.

6.3 International data transfer

Your personal data may be transferred to China, the European Economic Area (EEA), the United States, the United Kingdom, or other locations outside of your country or region for the purposes of our global services and operations. We will transfer data in strict compliance with the GDPR requirements to ensure that data transfer complies with the GDPR data protection standards.

7.California Consumer Privacy Act (CCPA) Privacy

The policy in this section applies to users in California and is intended to supplement and improve this Privacy Policy.

7.1 Categories of personal information collected

Below is a list of the categories of personal information we may collect from users in California.

Please note that the following categories and examples are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by us but reflects that some of that information from the applicable category may have been collected by us.Certain categories of personal information may only be collected if you provide them directly to us.

Category A: Identifiers

Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet protocol address, email address, account name, driver's license number, passport number, or other similar identifiers.

Collected: Yes.

Category B: Personal information categories listed in the California Customer Records statute (Cal.Civ.Code § 1798.80(e))

Examples: A name, signature, Social Security number, physical characteristics or description, address, phone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected: No.

Category C: Protected classification characteristics under California or federal law

Examples: Age (40 years or older), race, color, ancestry, national origin, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status, or genetic information (including familial genetic information).

Collected: No.

Category D: Commercial information

Examples: Records or history of products or services purchased or considered.

Collected: Yes.

Category E: Biometric information

Examples: Genetic, physical, behavioral and biometric characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

Collected: No.

Category F: Internet or other similar network activity

Examples: Interaction with our service or advertisement.

Collected: Yes.

Category G: Geolocation data

Examples: Approximate physical location.

Collected: Yes.

Category H: Sensory data

Examples: Audio, electronic, visual, thermal, olfactory, or similar information.

Collected: No.

Category I: Professional or employment-related information

Examples: Current or past job history or performance evaluations.

Collected: No.

Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))

Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Collected: No.

Category K: Inferences drawn from other personal information

Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Collected: No.

7.2 Under the CCPA, personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

7.3 Sources of personal information

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, from forms you complete on our services, from preferences you express or provide through our services, or from your purchases on our services.
  • Indirectly from you. For example, from observing your actions on our services.
  • Automatically from you. For example, through cookies we or our service providers set on your device when you use our services.
  • From service providers. For example, from third-party providers that monitor and analyze the use of our services, third-party providers that deliver targeted advertising to you, third-party providers that process payments, or other third-party providers that we use to provide services to you.

7.4 Use of personal information for business purposes or commercial purposes

We may use or disclose the personal information we collect for "business purposes" or "commercial purposes" (as defined in the CCPA), including the following examples:

  • To operate our services and provide you with our services.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our services.
  • To meet the reason you provided the information. For example, if you share your contact information to ask a question about our services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • For internal administrative and auditing purposes.
  • To detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activities, including, when necessary, to prosecute those responsible for such activities.

Please note that the above examples are illustrative only and are not intended to be exhaustive. For more details on how we use such information, please refer to the "Collection and Use of Your Personal Information" section.

We will update this Privacy Policy if we decide to collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes.

7.5 Disclosure of personal information for business purposes or commercial purposes

We may use or disclose the following categories of personal information for a business or commercial purpose:

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute
  • Category D: Commercial information
  • Category F: Internet or other similar network activity

Please note that the above categories are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed by us.

When we disclose personal information for a business or commercial purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not to use it for any purpose except performing the contract.

7.6 Sale of personal information

Under the CCPA, a "sale" or "selling" is defined as the selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information to a third party in exchange for valuable consideration. This means that we may receive some kind of benefit from sharing personal information, but not necessarily a monetary benefit.

Please note that the following categories are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact sold but it reflects our good faith belief, to the best of our knowledge, that some of that information from the applicable category may have been shared for value in return.

We may sell the following categories of personal information:

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute
  • Category D: Commercial information
  • Category F: Internet or other similar network activity

7.7 Sharing of personal information

We may share the above categories of personal information with the following categories of third parties:

  • Service providers
  • Payment processors
  • Our affiliates
  • Our business partners
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you

7.8 Sale of personal information of minors under the age of 16

We will not sell the personal information we collect from minors under the age of 16 unless we have obtained explicit authorization from minors between the ages of 13 and 16 or from the parents or guardians of minors under the age of 13. Parents or guardians of minors who opt in to the sale of personal information may opt out at any time (the "right to opt-out"). To exercise the right to opt-out, please contact us.

If you have reason to believe that a child under the age of 13 (or 16) has provided us with personal information, please contact us with sufficient details to enable us to delete that information.

7.9 Your rights under the CCPA

The CCPA provides California residents with specific rights regarding their personal information. If you are a California resident, you have the following rights:

(1) Right to be notified: You have the right to be notified of which categories of personal information are being collected and the purposes for which personal information is being used.

(2) Right to request:Under the CCPA, you have the right to request that we disclose information to you about our collection, use, sale, disclosure for a business purpose, and sharing of personal information. Once we receive and confirm your request, we will disclose to you:

  • The categories of personal information we collected about you;
  • The categories of sources for the personal information we collected about you;
  • Our business or commercial purpose for collecting or selling that personal information;
  • The categories of third parties with whom we share that personal information; and
  • The specific pieces of personal information we collected about you.

If we sold your personal information or disclosed your personal information for a business purpose, we will disclose to you:

  • The categories of the personal information sold; and
  • The categories of the personal information disclosed.

(3) Right to opt-out: You have the right to direct us to not sell your personal information. To submit an opt-out request, please contact us.

(4) Right to delete: You have the right to request deletion of your personal information, subject to certain exceptions. Once we receive and confirm your request, we will delete (and instruct our service providers to delete) your personal information unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activities, or prosecute those responsible for such activities;
  • Debug products to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent;
  • Enable solely internal uses that are reasonably aligned with consumer expectations;
  • Comply with a legal obligation; or
  • Make other internal and lawful uses of that information.

(5) Non-discrimination: You have the right not to be discriminated against for exercising any consumer rights, including by:

  • Denying goods or services to you;
  • Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • Providing a different level or quality of goods or services to you; or
  • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

7.10 Exercising your CCPA data protection rights

To exercise any of your rights under the CCPA, if you are a California resident, you may contact us by email at support@weilan.com.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.

Your request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

If we are unable to:

  • Verify your identity or your authority to make the request;
  • Confirm that the relevant personal information is related to you;

We will not be able to fulfill your request or provide the requested information.

Upon verifying your identity, we will provide the requested information free of charge within 45 days of receiving your verifiable request. If necessary, the time to provide the information may be reasonably extended once (by an additional 45 days), but we will notify you in advance.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt.

For data portability requests, we will select a format that is readily useable to provide your personal information and should allow you to transmit the information from one entity to another entity without hindrance.

7.11 Opt-out of the sale of your personal information

You have the right to opt out of the sale of your personal information. Once we receive and confirm your verifiable consumer request, we will cease selling your personal information. To exercise your right to opt-out, please contact us.

The service providers with whom we work may use the technologies in the services to sell personal information as defined in the CCPA. If you wish to opt out of the use of your personal information for interest-based advertising purposes and potential sales, please follow the instructions below.

Please note:

  • Your opt-out applies only to the browser or device you are currently using.
  • If you use multiple browsers or devices, you may need to perform the opt-out process separately on each browser or device.

7.12 "Do Not Track" policy required by the California Online Privacy Protection Act (CalOPPA)

  • Our services do not respond to Do Not Track (DNT) signals.
  • However, some third-party websites do track your browsing activities. If you visit such websites, you can set preferences in your web browser to inform the websites that you do not want to be tracked. You can enable or disable the DNT feature by visiting your browser's preferences or settings page.

8.Children's Privacy

We value the privacy of children and are committed to protecting their personal information. In accordance with the Children's Online Privacy Protection Act (COPPA) and the General Data Protection Regulation (GDPR), this Privacy Policy applies to all people at and under the age of 13 and is intended to inform parents and guardians of how we collect, use, disclose, and protect children's personal information.

8.1 Collection of children's personal information

We may collect the following information from children:

  • Identifiers, such as name, email address, postal address, and telephone number.
  • Usage data, such as access time, frequency of use, and other use-related information.
  • Location data, such as the approximate geographical location of the child (with parental consent).

8.2 Use of children's personal information

We collect personal information from children for the following purposes:

  • To provide service and support.
  • To manage and improve our services.
  • To comply with laws and regulations.

8.3 Disclosure of children's personal information

We do not sell children's personal information to any third party, nor do we share such information with third parties without the consent of a parent or guardian, unless required by law or for the purpose of protecting the safety of the child.

8.4 Parental rights

Parents or guardians have the right to:

  • Access the personal information we collect about their children.
  • Request deletion of their children's personal information.
  • Withdraw consent previously given.

To exercise the above rights, please contact us at support@weilan.com.

8.5 Limitation of liability

  • Disclaimer: We take strict security measures regarding the collection of children's data, but we cannot guarantee absolute security. We are not liable for data breaches resulting from Internet transmissions. Parents or guardians shall supervise their children's interactions. If parental consent is not obtained, certain functions of AlphaDogs will be disabled to avoid unnecessary data collection.
  • Parental supervision: Parents and guardians are responsible for supervising their children's use of our services. We encourage parents to monitor their children's online activities and the information they share.
  • Usage restrictions: Our services are designed for children who have obtained parental consent. If a parent or guardian believes that we have collected their child's personal information without verifying parental consent, please contact us promptly, and we will take measures to delete the information.
  • Extent of liability: We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to any claims relating to data breaches or unauthorized access to personal information.
  • Third-party links: Our services may contain links to websites that are not operated by us. We are not responsible for the privacy practices of such websites and encourage users to review their privacy policies. Our policy does not apply to third-party services.
  • Informed consent: By using our services, users and their parents or guardians acknowledge that they have read and understood this Privacy Policy. Parents agree to indemnify us for any claims arising from their children's use of our services.

8.6 Data security

We take appropriate security measures to protect children's personal information from unauthorized access, disclosure, alteration, or destruction. We will only store children's personal information when necessary and take reasonable measures to ensure its security.

9.Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes hereto by posting a new privacy policy on this page.

Before such changes take effect, we will notify you by email and/or at a prominent location on our services and update the "Last Updated" date at the top of this Privacy Policy.

We recommend that you periodically review this Privacy Policy for any changes. Changes to this Privacy Policy will take effect when they are posted to this page.

10.Contact Us

If you have any questions about this Privacy Policy, you can contact us by email at support@weilan.com.

蔚蓝机器狗隐私政策

最后更新日期:2024年11月30日

本政策适用于南京蔚蓝智能科技有限公司(以下简称“我们”)向全球用户提供的产品和服务。我们深知个人用户信息对您的重要性,并会尽全力保护您的个人用户信息安全可靠。我们致力于维持您对我们的信任,恪守以下原则以保护您的个人用户信息:权责一致原则、目的明确原则、选择同意原则、最少够用原则、确保安全原则、主体参与原则、公开透明原则等。同时,我们承诺,我们将按照业界成熟的安全标准,采取相应的安全保护措施来保护您的个人用户信息。

请在使用我们的产品(或服务)前,仔细阅读并了解本隐私政策,您于线上点击同意本政策,或者您使用/继续使用我们产品或服务、提交个人信息,都表示您同意我们按照本政策(包括更新版本)收集、使用、存储、委托处理、共享、转让和披露您的个人信息。

一、收集和使用您的个人信息

(一)个人信息

个人信息是指以电子或者其他方式记录的与已识别或者可识别的自然人有关的各种信息,包括标识信息、生物识别数据以及其他敏感数据。在您使用我们的产品或服务、与我们互动时,我们可能会收集您的个人信息。根据您使用的产品和服务以及您与我们互动内容的不同,具体收集的数据类型也将有所不同。您并非必须向我们提供个人信息,但在某些情况下,如果您选择不提供,我们可能无法为您提供相关产品或服务,也无法回应或解决您所遇到的问题。

在为您提供相关产品或服务的过程中,我们还可能会收集汇总网站访问量、应用下载量、产品销量等统计数据,以便了解用户如何使用我们的产品和服务。就本声明而言,上述统计数据被视为非个人信息。我们会尽力隔离您的个人信息和非个人信息,并单独使用这两种数据。如果个人信息掺杂了非个人信息,依旧会被视作个人信息处理。

我们仅会出于本隐私政策所述目的收集和使用您的个人信息。下文举例说明了我们可能收集的个人信息:

  1. 您向我们提供的信息

    您需要注册我们账号才能享受某些功能或者服务。当您注册我们账号,或登录我们账号在线购物、下载软件、购买服务时,我们可能要求您提供相应的个人信息,例如您的姓名、邮件地址、手机号码、订单信息、收货地址、付款方式等。

    我们的某些产品可让您与他人通信并共享信息,当您使用我们产品与家人和朋友分享内容时,您可能需要创建公开显示的我们账号个人资料,包括昵称、头像等。我们可能会收集您提供的与前述人士有关的信息,如姓名、电子邮件地址以及电话号码等。我们将采取合理且必要的措施保障前述通信的安全。

    为满足部分司法管辖区对账号实名制、互联网支付等的要求,我们可能会要求您提供由当地政府发放的身份证明或能表明您身份的相关卡证信息或个人生物识别信息。

  2. 我们在您使用服务过程中获取的信息

    在您使用我们产品与服务时,我们会收集您的设备信息,以及您和您的设备如何与我们产品、服务交互的信息,此类信息包括:

    (1)设备及应用信息。如设备名称、设备标识符、设备激活时间、硬件型号、操作系统版本、应用程序版本、软件识别码、设备及应用设置(如地区/语言/时区/字号)等。

    (2)移动网络信息。如公共陆地移动网络提供商ID(PLMN)、地理位置(设备所在区域的小区识别码)、Internet协议(IP)地址等。

    (3)日志信息。当您使用我们的服务或者查看由我们提供的内容时,我们会自动收集某些信息并存储在日志中,如服务的访问时间、访问次数、访问IP、事件信息(如错误、崩溃、重启、升级)等。

    (4)位置信息。在访问某些基于位置的服务时(例如执行搜索、使用导航软件或查看某个位置的天气),我们会收集、使用并处理您设备的模糊位置或准确位置,这些位置信息可能通过GPS、WLAN或服务提供商的网络ID获取。我们会询问您要为哪些应用程序启用基于位置的服务。您可在设备的设置菜单中选择关闭设备上的相应权限,拒绝共享您的位置信息。

    (5)视频拍摄内容。我们的部分型号机器狗可提供视频摄像、拍照服务,该服务可协助您实现在App中实时查看机器狗摄像头所处的环境情况并通过App操控机器狗抓拍图片、录制视频及实时通话,同时您还能在App界面中随时查看您的机器狗摄像头拍摄的图片、视频。当您使用视频拍摄、拍照服务时,我们可能会收集图像、视频以及相关的音频数据信息,请注意,这些信息一般是存储在云空间服务中。

    (6)自主探索信息。我们的机器狗具备自主探索能力,其探索过程可能涉及对周围环境、人物、声音、障碍物等信息的收集,这些信息仅用于实现和提高机器狗的仿生性、智能性和可交互性,并将被严格存储于机器狗本地。您可设置关闭机器狗的自主探索功能,这可能对使用机器狗的部分功能产生影响。

    (7)您存储在云空间的内容。您上传到云空间的内容会存储在负有保密义务的专业机构的云端服务器上,以实现您快速访问和同一内容在不同设备间的共享。您存储在云空间的内容,未经您的允许,任何人都无法访问和读取。

    (8)多模态人机交互内容。当您成功连接我们的服务后,您可以通过机器狗与搭载的第三方多模态人工智能进行交互对话。我们与第三方服务供应商会自动接收并记录您与人工智能进行交互过程中所输入的文本/语音/图像/雷达等交互信息,使用这些信息向您输出内容以提供多模态人机交互服务。我们与第三方服务供应商还会使用交互信息提高人工智能对您输入内容的理解能力,以便不断改进人工智能的识别和响应的速度和质量,提高机器狗的智能性。

    (9)多模态人机交互历史。为保障服务质量和用户体验,我们和第三方服务供应商会记录您的个人交互记录,包括您输入的文本/语音/图像/雷达等交互信息、以及基于上述信息形成的多模态人机交互主题。

  3. 第三方来源信息

    在当地法律允许的情况下,我们还可能会从公开或商业的合法来源获取有关您、您的设备或使用服务情况的其他信息,例如您通过第三方社交网站账户登录我们的网站时,我们从第三方社交网站获取您的信息;或者,当其他个人使用我们的通信服务时,上传了您的联系方式。

(二)我们如何使用您的个人信息

我们仅在有合法性基础的情形下才会使用您的个人信息。根据适用的当地法律,我们可能会基于您的同意、为履行/订立您与我们的合同所必需、为保护您或其他人的合法利益、履行法定义务所必需、企业的合法利益等合法性基础,为实现以下目的,使用您的个人信息:

  1. 注册和激活您购买的我们产品或服务;
  2. 注册我们账号,以便您享用更丰富多彩的功能;
  3. 交付、激活或验证您所请求的产品与服务,或应您的要求对前述产品与服务进行变更、提供技术支持与售后服务;
  4. 向您发送操作系统或应用程序更新和安装的通知;
  5. 开展内部审计、数据分析和研究,分析业务运营效率并衡量市场份额,改善我们的产品与服务;
  6. 在您选择向我们发送错误详情的情况下排查错误;
  7. 同步和存储您上传或下载的数据以及执行上传和下载所需的数据;
  8. 改善我们的防损和反欺诈计划;
  9. 遵守适用的本地法律法规要求,例如履行电子商务平台管理义务,或遵守合法的政府要求;
  10. 其他在产品隐私通知中披露的目的。

二、我们如何使用 Cookie 和同类技术

我们的网站、移动应用软件、在线服务、电子邮件及广告可能会使用Cookie、像素标签和网站信标等本地存储技术。我们将通过Cookie和同类技术收集的信息视为非个人信息。但如果当地法律将IP地址或类似的识别标记视为个人信息,则我们亦将此等识别标记视为个人信息。此外,我们有时会将通过这些技术收集的非个人信息与我们持有的其他个人信息合并。当我们以这种方式合并数据后,出于本声明的目的,我们会将合并后的数据视为个人信息。

(一)Cookie

为确保网站或相关App正常运转,我们会在您的计算机或移动设备上存储名为 Cookie 的小数据文件。Cookie 通常包含标识符、站点名称以及一些号码和字符。借助于 Cookie,网站能够存储您的访问偏好数据,包括:

  1. 必要类Cookie

    登录和验证。当您使用我们账号登录网站或相关App时,借助Cookie,您可以直接从网站的一个页面跳转到另一个页面,而不必在每个页面上重新登录;

    存储您的偏好和设置。网站能够借助Cookie来保存设置,如计算机或移动设备的语言、字体大小、购物车和其他浏览偏好等。

  2. 分析Cookie

    统计分析。借助于Cookie,我们可以收集您使用我们网站和其他应用程序的信息,如记录用户的单次访问(使用会话Cookie)或多次访问(使用永久Cookie)。

  3. 广告Cookie

    基于兴趣的广告。我们使用Cookie来收集有关您在线活动的信息以发现您的兴趣所在,并向您提供与您相关度最高的广告;

    我们不会将 Cookie 用于本政策所述目的之外的任何用途。您可根据自己的偏好管理或删除 Cookie。您可以清除计算机上保存的所有 Cookie,大部分网络浏览器都设有阻止Cookie 的功能。但如果您这么做,则需要在每一次访问我们的网站时亲自更改用户设置。

(二)网站信标和像素标签

除 Cookie 外,我们还会在网站上使用网站信标和像素标签等其他同类技术。例如,我们向您发送的电子邮件可能含有链接至我们网站内容的点击URL。

如果您点击该链接,我们则会跟踪此次点击,帮助我们了解您的产品或服务偏好并改善客户服务。网站信标通常是一种嵌入到网站或电子邮件中的透明图像。借助于电子邮件中的像素标签,我们能够获知电子邮件是否被打开。如果您不希望自己的活动以这种方式被追踪,则可以随时从我们的寄信名单中退订。

三、我们如何委托处理、共享、转让、公开披露您的个人信息

(一)委托和共同处理

为向您提供更好的或者您要求的产品或服务所必要,我们可能会委托第三方服务供应商或与第三方共同分析处理您的个人信息。其中,我们的一些第三方服务供应商可能通过集成在本产品中的软件程序收集您在使用本产品时产生的数据,这些第三方可能会收集您的IP地址、网页访问记录、在线客服咨询数据、操作数据、问题反馈数据、App统计数据、人机交互对话内容、问答历史等信息,并用于软件及产品优化、管理和增强客户数据、提供客户服务等用途。

我们向您承诺,我们在委托或共同处理个人信息时,将遵守以下要求:

  1. 不会超出我们已征得您授权同意的范围;
  2. 针对第三方服务供应商的数据安全能力进行评估,确保其具备法律法规要求的数据安全能力;
  3. 约束第三方服务供应商的责任和义务,使其遵守应当适用的法律规定;
  4. 保障您的信息安全及对您信息的有效访问与控制。

(二)共享和转让

我们原则上不会将您的个人信息共享、转让给任何公司、组织和个人。在以下几种例外情形中,我们会出于合法、正当、必要的目的共享您的个人信息。接收数据的第三方无权将我们共享或转让的个人信息用于本隐私政策向您告知范围之外的其他用途。

1.为向您提供产品或服务所必要并事先征得您明示授权同意

您理解并同意,我们为向您提供更好的或者符合您要求的服务所必要,可能在取得您明示的授权同意的前提下,向关联公司或其他第三方服务提供商共享、转让您的个人信息。

我们向您承诺,我们在向上述第三方共享、转让您的个人信息时,将遵守以下要求:

  • (1) 开展个人信息安全影响评估,并依评估结果采取有效的保护个人信息主体的措施;
  • (2) 准确记录和保存共享、转让您个人信息的情况,包括但不限于共享、转让的日期、范围、目的,以及数据接收方基本情况等;
  • (3) 保障您的信息安全及对您信息的有效访问和控制,例如,访问、更正、删除、注销账号等。

对我们与之共享个人信息的公司、组织和个人,我们会与其签署严格的保密协定,要求他们按照我们的说明、本隐私政策以及其他任何相关的保密和安全措施来处理个人信息。

我们的服务可能包含指向我们未运营的其他网站的链接。如果您点击第三方链接,您将被引导至该第三方网站。我们强烈建议您查看每个访问的网站的隐私政策。我们对任何第三方网站或服务的内容、隐私政策或做法没有控制权,也不承担任何责任。

2.关联公司间的信息共享

我们可能在我们的关联公司间共享个人信息,但我们仅会出于特定、明确而合法的目的共享。

(三)个人信息的披露

  1. 商业交易

    如果公司参与合并、收购或资产销售,您的个人信息可能会被转移。我们将在您的个人信息转移并受不同隐私政策约束之前提供通知。

  2. 执法

    在某些情况下,公司可能被要求披露您的个人信息,如法律要求或响应公共权威(例如法院或政府机构)的有效请求。

  3. 其他法律要求

    下列情况下,我们可能会在必要范围内披露您的个人信息:

    • (1) 遵守法律规定;
    • (2) 保护和捍卫公司的权利或财产;
    • (3) 防止或调查与服务相关的可能不当行为;
    • (4) 保护服务用户或公众的个人安全;
    • (5) 防止法律责任。

四、我们如何保护您的个人信息

(一)个人信息的存储

1. 存储位置

我们的产品或服务遍布全球,这意味着用于处理数据的服务器可能位于您所在国家地区之外。在此情况下,我们将采取一切合理措施确保所收集的数据按照本政策和适用法律的要求进行处理。

我们会选择最符合您的利益和效益的地点存储您的个人信息。

2. 存储期限

一般情况下,我们只会在实现目的所需的时间内以及法律规定的期限内保留您的个人信息。如果我们的产品或服务不再使用,我们将通过推送通知或公告的方式告知您,并在合理的期限内删除或匿名化您的数据。

(二)个人信息的转移

您的信息,包括个人信息,处理地点包括我们的运营办公室和其他涉及处理的地点。这意味着这些信息可能会转移到—并保存在—您所在州、省、国家或其他政府管辖区之外的计算机上,数据保护法律可能与您的管辖区有所不同。

您对本隐私政策的同意以及您提交此类信息表示您同意这种转移。

我们将采取一切合理必要步骤,以确保您的数据被安全处理并符合本隐私政策,并且不会将您的个人信息转移到组织或国家,除非采取了适当的控制措施,包括数据安全性和其他个人信息的保护。

(三)个人信息的安全

您的个人信息的安全对我们非常重要,但请记住,没有任何通过互联网传输的方法或电子存储方法是100%安全的。虽然我们努力使用商业上可接受的手段来保护您的个人信息,但我们无法保证其绝对安全。

五、您的权利

(一)如适用法律规定,您有权随时撤回对我们处理您的数据的同意。但撤回该同意不会影响我们在撤回前根据您的同意处理您的数据的合法性和有效性,也不会影响我们基于其他适当且正当的理由处理您的数据的合法性和有效性。

1. 请求访问您的个人信息:有权访问我们持有的关于您的信息。在可能的情况下,您可以直接在您的账户设置中访问您的个人信息。如果您无法自行执行这些操作,请联系我们以协助您。这也使您能够获得我们持有的关于您的个人信息的副本。

2. 请求更正个人信息:有权更正我们持有的关于您的不完整或不准确的信息。

3. 反对处理您的个人信息:当我们依赖合法利益作为处理的法律基础时,如果有关于您特定情况的内容,使您希望反对我们以此理由处理您的个人信息,您有权反对。您还可以反对我们将您的个人信息用于直接营销目的。

4. 请求删除您的个人信息:在我们没有继续处理的正当理由时,您有权要求我们删除或移除个人信息。

5. 请求注销您的个人账户:您可以随时删除您注册的账户。您删除账户后,我们将停止向您提供产品或服务。除法律法规另有规定外,我们将根据您的要求删除您的个人信息。

6. 请求转移您的个人信息:我们将以结构化、常用、机器可读的格式向您或您选择的第三方提供您的个人信息。请注意,此权利仅适用于您最初同意我们使用或我们用于履行合同的自动化信息。

7. 撤回您的同意:您有权撤回对使用您个人信息的同意。如果您撤回同意,我们可能无法为您提供服务的某些特定功能。

为保障安全,您可能需要提供书面请求,或以其他方式证明您的身份。我们可能会先要求您验证自己的身份,然后再处理您的请求。我们将在三十天内作出答复。

对于您合理的请求,我们原则上不收取费用,但对多次重复、超出合理限度的请求,我们将视情况收取一定成本费用。对于那些无端重复、需要过多技术手段(例如,需要开发新系统或从根本上改变现行惯例)、给他人合法权益带来风险或者非常不切实际的请求,我们可能会予以拒绝。也请您理解,出于安全保障的考虑、相关法律法规的要求或技术上的限制,对于您的某些请求我们可能无法做出响应,例如以下情形:

  1. (1) 与个人用户信息控制者履行法律法规规定的义务相关的;
  2. (2) 与国家安全、国防安全直接相关的;
  3. (3) 与公共安全、公共卫生、重大公共利益直接相关的;
  4. (4) 与刑事侦查、起诉、审判和执行判决等直接相关的;
  5. (5) 个人用户信息控制者有充分证据表明个人用户信息主体存在主观恶意或滥用权利的;
  6. (6) 出于维护个人用户信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人同意的;
  7. (7) 响应个人用户信息主体的请求将导致个人用户信息主体或其他个人、组织的合法权益受到严重损害的;
  8. (8) 涉及商业秘密的。

六、GDPR隐私政策

1. GDPR 下处理个人信息的法律依据

  1. (1) 同意:您已同意将个人信息用于一个或多个特定目的。
  2. (2) 合同履行:提供个人信息对于履行与您达成的协议和/或任何前合同义务是必要的。
  3. (3) 法律义务:处理个人信息对于遵守公司所需的法律义务是必要的。
  4. (4) 重要利益:处理个人信息是为了保护您或其他自然人的重要利益。
  5. (5) 公共利益:处理个人信息与执行公司所赋予的公共任务或官方权力相关。
  6. (6) 合法利益:处理个人信息对于公司追求的合法利益是必要的。

2.您在GDPR项下的权利

根据本政策及GDPR规定,您有权:

  1. (1) 请求访问您的个人数据:有权访问、更新或删除我们持有的关于您的信息。在可能的情况下,您可以直接在您的账户设置中访问、更新或请求删除您的个人数据。如果您无法自行执行这些操作,请联系我们以协助您。这也使您能够获得我们持有的关于您的个人数据的副本。
  2. (2) 请求更正个人数据:有权更正我们持有的关于您的不完整或不准确的信息。
  3. (3) 反对处理您的个人数据:当我们依赖合法利益作为处理的法律基础时,如果有关于您特定情况的内容,使您希望反对我们以此理由处理您的个人信息,您有权反对。您还可以反对我们将您的个人信息用于直接营销目的。
  4. (4) 请求删除您的个人数据:在我们没有继续处理的正当理由时,您有权要求我们删除或移除个人信息。
  5. (5) 请求转移您的个人数据:我们将以结构化、常用、机器可读的格式向您或您选择的第三方提供您的个人信息。请注意,此权利仅适用于您最初同意我们使用或我们用于履行合同的自动化信息。
  6. (6) 撤回您的同意:您有权撤回对使用您个人信息的同意。如果您撤回同意,我们可能无法为您提供服务的某些特定功能。

为行使以上权利,您可以通过[support@weilan.com]联系我们行使访问、修正、取消和反对的权利。请注意,我们可能会要求您在回应此类请求之前验证您的身份。如果您提出请求,我们将尽力尽快回应。

3. 国际数据传输

您的个人信息数据可能会传输到中国、欧洲经济区(EEA)、美国、英国或您所在国家、地区以外的其他场所,以便于我们的全球服务和运营。我们将在严格符合GDPR要求的前提下传输数据,确保数据传输符合GDPR的保护标准。

七、CCPA 隐私

本部分政策适用于加利福尼亚用户,旨在本政策进行补充与完善。

1.收集的个人信息类别

以下是我们可能从加利福尼亚用户处收集的个人信息类别的列表。

请注意,下列类别和示例是根据 CCPA 定义的。这并不意味着我们实际收集了该类别的所有示例,我们可能已收集该类别的一些信息。某些类别的个人信息只有在您直接提供给我们时才会被收集。

个人信息类别 A: 识别信息

示例:真实姓名、别名、邮寄地址、唯一个人标识符、在线标识符、互联网协议地址、电子邮件地址、账户名称、驾驶执照号码、护照号码或其他类似的识别符。

收集:是的。

个人信息类别 B: 加州客户记录法案(Cal. Civ. Code § 1798.80(e))列出的个人信息类别

示例:姓名、签名、社会安全号码、身体特征或描述、地址、电话号码、护照号码、驾驶执照或州身份证号码、保险单号码、教育、就业、就业历史、银行账户号码、信用卡号码、借记卡号码或任何其他财务信息、医疗信息或健康保险信息。某些包含在此类别中的个人信息可能会与其他类别重叠。

收集:未收集。

个人信息类别 C: 根据加州或联邦法律的受保护分类特征

示例:年龄(40岁或以上)、种族、肤色、祖籍、国籍、宗教或信仰、婚姻状况、医疗状况、身体或精神障碍、性别(包括性别、性别认同、性别表达、怀孕或分娩及相关医疗状况)、性取向、退伍军人或军事状态、遗传信息(包括家庭遗传信息)。

收集:未收集。

个人信息类别 D: 商业信息

示例:购买或考虑过的产品或服务的记录和历史。

收集:是的

个人信息类别 E: 生物识别信息

示例:遗传、身体、行为和生物特征,或用于提取模板或其他标识符或识别信息的活动模式,例如指纹、人脸印记和声纹、虹膜或视网膜扫描、打字方式、步态或其他身体模式,以及睡眠、健康或运动数据。

收集:未收集。

个人信息类别 F: 互联网或其他类似网络活动

示例:与我们的服务或广告的互动。

收集:是的。

个人信息类别 G: 地理定位数据

示例:大致的物理位置。

收集:是的。

个人信息类别 H: 感官数据

示例:音频、电子、视觉、热感、嗅觉或类似的信息。

收集:未收集。

个人信息类别 I: 职业或与就业相关的信息

示例:当前或过去的工作历史或绩效评估。

收集:未收集。

个人信息类别 J: 非公开教育信息(根据《家庭教育权利和隐私法》(《美国法典》第 20 卷第 1232g 节,《联邦法规》第 34 卷第 99 部分)

示例:与学生直接相关的教育记录,由教育机构或代表其行事的方维护,例如成绩、成绩单、班级名单、学生课程表、学生识别代码、学生财务信息或学生纪律记录。

收集:未收集。

个人信息类别 K: 从其他个人信息中推断出的信息

示例:反映个人偏好、特征、心理趋势、倾向、行为、态度、智力、能力和资质的个人档案。

收集:未收集。

2.根据 CCPA,个人信息不包括:

  • 来自政府记录的公开信息
  • 去标识化或汇总的消费者信息
  • CCPA 范围之外的信息,例如:
    • 由《健康保险流通与问责法案》(HIPAA) 和《加州医疗信息保密法案》(CMIA) 或临床试验数据涵盖的健康或医疗信息;
    • 由某些特定行业隐私法律涵盖的个人信息,包括《公平信用报告法案》(FRCA)、《格雷厄姆-利奇-布莱利法案》(GLBA) 或《加州金融信息隐私法案》(FIPA) 和1994 年《驾驶员隐私保护法案》。

3.个人信息来源

我们从以下类别的来源获取上述个人信息类别:

  • 直接从您处:例如,通过您在我们的服务上填写的内容、您通过我们的服务表达或提供的偏好,或通过您在我们的服务上的购买。
  • 间接从您处:例如,通过观察您在我们的服务上的活动。
  • 自动从您处:例如,通过我们或我们的服务提供商在您使用我们的服务时设置的 cookies。
  • 来自服务提供商:例如,第三方供应商监控和分析我们服务的使用,第三方供应商提供针对您的广告,第三方供应商进行支付处理,或我们用来向您提供服务的其他第三方供应商。

4.个人信息用于商业目的或商业用途

我们可能会出于“商业目的”或“商业用途”(根据 CCPA 的定义)使用或披露我们收集的个人信息,包括以下示例:

  • 操作我们的服务并向您提供我们的服务。
  • 为您提供支持,并回应您的询问,包括调查和解决您的担忧,并监控和改进我们的服务。
  • 满足您提供信息的原因。例如,如果您分享您的联系信息以询问有关我们服务的问题,我们将使用该个人信息来回应您的询问。如果您提供个人信息以购买产品或服务,我们将使用该信息来处理您的付款并促进交付。
  • 响应执法请求以及根据适用法律、法院命令或政府法规的要求。
  • 在收集个人信息时向您描述的目的或根据 CCPA 的其他规定。
  • 用于内部管理和审计目的。
  • 检测安全事件并保护免受恶意、欺骗、欺诈或非法活动的影响,包括在必要时起诉那些负责这些活动的人。

请注意,上述示例仅为说明性,并不旨在详尽无遗。有关我们如何使用这些信息的更多细节,请参阅“收集和使用您的个人信息”部分。

如果我们决定收集额外类别的个人信息或将我们收集的个人信息用于实质上不同、不相关或不兼容的目的,我们将更新此隐私政策。

5.为商业目的或商业用途披露个人信息

我们可能会出于商业或商业目的使用或披露以下个人信息类别:

  • 个人信息类别 A: 识别信息
  • 个人信息类别 B: 加州客户记录法案列出的个人信息类别
  • 个人信息类别 D: 商业信息
  • 个人信息类别 F: 互联网或其他类似网络活动

请注意,上述类别是根据 CCPA 的定义。这并不意味着我们已披露所有这些类别的个人信息。

当我们为商业目的或商业用途披露个人信息时,我们会签订一份合同,描述目的并要求接收方保密该个人信息,并且不将其用于除履行合同以外的任何目的。

6.个人信息的出售

根据 CCPA 的定义,“出售”和“销售”指的是将消费者个人信息出售、租赁、释放、披露、传播、提供、转让或以其他方式口头、书面或电子方式传达给第三方以换取有价值的对价。这意味着我们可能会因共享个人信息而获得某种形式的利益,但不一定是货币利益。

请注意,下列类别是根据 CCPA 的定义。这并不意味着所有这些类别的个人信息都已被出售,而是反映了我们对所涉及类别信息的良好信念,认为这些信息可能已被共享以获取回报。

我们可能会出售以下个人信息类别:

  • 个人信息类别 A: 识别信息
  • 个人信息类别 B: 加州客户记录法案列出的个人信息类别
  • 个人信息类别 D: 商业信息
  • 个人信息类别 F: 互联网或其他类似网络活动

7.个人信息的共享

我们可能会将上述类别的个人信息与以下类别的第三方共享:

  • 服务提供商
  • 支付处理商
  • 我们的关联公司
  • 我们的商业伙伴
  • 经您或您的代理授权的第三方,以便我们向您提供产品或服务

8.出售未满16岁的未成年人的个人信息

我们不会出售我们所收集的未满16岁未成年人的个人信息,除非我们已获得13至16岁之间未成年人或未满13岁未成年人父母或监护人的明确授权。选择加入出售个人信息的未成年人父母或监护人可以随时选择退出(“选择退出权”)。如需行使选择退出权,请与我们联系。

如果您有理由相信13岁(或16岁)以下的儿童向我们提供了个人信息,请与我们联系,并提供足够的详细信息,以便我们删除这些信息。

9.您在CCPA下的权利

CCPA 为加州居民提供了有关其个人信息的特定权利。如果您是加州居民,您拥有以下权利:

(1)通知权:您有权被通知哪些类别的个人信息正在被收集,以及个人信息的使用目的。

(2)请求权:根据 CCPA,您有权要求我们披露关于我们收集、使用、出售、为商业目的披露和共享个人信息的信息。一旦我们收到并确认您的请求,我们将向您披露:

  • 我们收集的关于您的个人信息类别
  • 我们收集关于您的个人信息的来源类别
  • 我们收集或出售该个人信息的商业或商业目的
  • 我们与之共享该个人信息的第三方类别
  • 我们收集的关于您的个人信息的具体条目

如果我们出售了您的个人信息或为商业目的披露了您的个人信息,我们将向您披露:

  • 销售的个人信息类别
  • 披露的个人信息类别

(3)选择退出权:您有权指示我们不出售您的个人信息。要提交选择退出请求,请与我们联系。

(4)删除权:您有权要求删除您的个人信息,受限于某些例外。一旦我们收到并确认您的请求,我们将删除(并指示我们的服务提供商删除)您的个人信息,除非适用例外。我们可能会拒绝您的删除请求,如果保留信息对我们或我们的服务提供商是必要的:

  • 完成我们收集个人信息的交易,提供您请求的商品或服务,采取在我们与您持续业务关系背景下合理预期的行动,或以其他方式履行我们与您的合同。
  • 检测安全事件,保护免受恶意、欺骗、欺诈或非法活动的影响,或起诉那些负责这些活动的人。
  • 调试产品以识别和修复妨碍现有预期功能的错误。
  • 行使言论自由,确保另一消费者行使其言论自由权利,或行使法律规定的其他权利。
  • 遵守《加州电子通信隐私法》(加州刑法第 1546 条及其后各条)。
  • 从事公共或同行评审的科学、历史或统计研究,以符合所有其他适用的伦理和隐私法律,当信息的删除可能会使研究的实现变得不可能或严重受阻时,如果您之前已提供知情同意。
  • 仅进行与消费者期望合理一致的内部使用。
  • 遵守法律义务。
  • 进行其他内部和合法的使用。

(5)不受歧视权:您有权不因行使任何消费者权利而受到歧视,包括:

  • 拒绝向您提供商品或服务
  • 对商品或服务收取不同的价格或费率,包括使用折扣或其他福利或施加处罚
  • 向您提供不同水平或质量的商品或服务
  • 暗示您将获得不同的商品或服务价格或费率,或不同水平或质量的商品或服务

10.行使您的 CCPA 数据保护权利

为了行使您在 CCPA 下的任何权利,如果您是加州居民,您可以通过以下方式与我们联系:电子邮件:support@weilan.com

只有您本人,或由您授权在加州国务卿注册的代理人,才可以提出与您个人信息相关的可验证请求。

您的请求必须:

  • 提供足够的信息,以便我们合理地验证您是我们收集个人信息的本人或其授权代表;
  • 描述您的请求,并提供足够的细节,以便我们能够正确理解、评估和回应。

如果我们无法:

  • 验证您的身份或您被授权提出请求的资格;
  • 确认相关个人信息与您有关;

我们将无法满足您的请求或提供相关信息。

在验证您的身份后,我们将在收到您的可验证请求的45天内免费提供所需信息。如有必要,提供信息的时间可以合理延长一次(额外45天),但我们会提前通知您。

我们提供的任何信息披露,仅涵盖收到可验证请求之前12个月内的信息。针对数据可移植性的请求,我们将以一种便于使用的格式提供您的个人信息,以支持您在不同实体之间自由传输这些信息。

11.不出售您的个人信息

您有权选择退出出售您的个人信息。一旦我们收到并确认您的可验证消费者请求,我们将停止出售您的个人信息。要行使您的选择退出权,请与我们联系。

我们合作的服务提供商可能会使用服务中的技术,根据 CCPA 法律定义出售个人信息。如果您希望选择退出使用您的个人信息进行基于兴趣的广告目的和这些潜在的销售,请按照以下说明操作。

请注意:

  • 您的选择退出仅适用于您当前使用的浏览器或设备。
  • 如果您使用多个浏览器或设备,可能需要分别在每个浏览器或设备上执行选择退出操作。

12.加州在线隐私保护法案 (CalOPPA) 要求的“请勿跟踪”政策

  • 我们的服务不会响应“请勿跟踪”。
  • 然而,一些第三方网站确实会跟踪您的浏览活动。如果您访问这些网站,您可以在您的网络浏览器中设置偏好,以告知网站您不希望被跟踪。您可以通过访问您浏览器的偏好设置或设置页面来启用或禁用 DNT(请勿跟踪)功能。

八、儿童隐私

我们重视儿童的隐私,并致力于保护他们的个人信息。根据《儿童在线隐私保护法案》(COPPA)和《通用数据保护条例》(GDPR)等规定,本政策适用于所有13岁及以下的人群,旨在告知父母和监护人我们如何收集、使用、披露和保护儿童的个人信息。

1.儿童个人信息的收集

我们可能会收集儿童的以下信息:

  • 识别信息:如姓名、电子邮件地址、邮寄地址和电话号码。
  • 使用数据:如访问时间、使用频率及其他与使用相关的信息。
  • 位置数据:如儿童大致的地理位置(在得到家长同意后)。

2.儿童个人信息的使用

我们收集儿童的个人信息的目的:

  • 提供服务和支持。
  • 管理和改进我们的服务。
  • 遵守法律法规要求。

3.儿童个人信息的披露

我们不会将儿童的个人信息出售给任何第三方,也不会在未获得父母或监护人同意的情况下与第三方共享这些信息,除非法律要求或出于保护儿童安全的目的。

4.父母的权利

父母或监护人有权:

  • 访问我们收集的关于其儿童的个人信息。
  • 请求删除其儿童的个人信息。
  • 撤回先前给予的同意。

如需行使上述权利,请联系我们support@weilan.com。

5.责任限制条款

  • 免责声明:我们对儿童数据的收集采取严格的保护措施,但无法保证绝对安全。我们不对由于互联网传输而导致的数据泄露负责。父母或监护人应监督儿童的互动行为,如未获得父母同意,机器狗的部分功能将会关闭,以避免不必要的数据收集。
  • 父母监督:父母和监护人负责监督其子女使用我们的服务。我们鼓励父母监控其子女的在线活动以及他们分享的信息。
  • 使用限制:我们的服务是为获得父母同意的儿童设计的。如果儿童的父母或监护人认为我们在未获得同意或授权的情况下收集了儿童的个人信息,请及时联系我们,我们将采取措施删除该信息。
  • 责任范围:我们不对因使用我们的服务而引起的任何间接、附带或后果性损害负责,包括但不限于与数据泄露或对个人信息的未授权访问相关的任何索赔。
  • 第三方链接:我们的服务可能包含指向我们未经营的网站的链接。我们不对这些网站的隐私实践负责,并鼓励用户查看其隐私政策。我们的政策不适用于第三方服务。
  • 知情同意:通过使用我们的服务,用户及其父母或监护人确认他们已阅读并理解本隐私政策。父母同意赔偿我们因其子女使用我们的服务而产生的任何索赔。

6.数据安全

我们采取适当的安全措施来保护儿童的个人信息不被未经授权的访问、披露、修改或销毁。我们将仅在必要的情况下存储儿童的个人信息,并采取合理措施确保其安全性。

九、隐私政策的更改

我们可能会不时更新我们的隐私政策。我们将通过在此页面上发布新的隐私政策来通知您任何更改。

在更改生效之前,我们将通过电子邮件和/或在我们的服务上显著通知您,并更新隐私政策顶部的“最后更新”日期。

建议您定期查看此隐私政策,以了解任何更改。隐私政策的更改在发布到此页面时生效。

十、联系我们

如果您对本隐私政策有任何疑问,可以通过以下方式与我们联系:电子邮件:support@weilan.com。